Return Policy

RETURN POLICY

GENERAL

• We accept returns for up to 30 days after you have received your purchase.
• All returns must be in the original condition including tags and packaging
•  Carrs Boots is an authorized dealer of all brands we sell, and we honor all manufacturer warranties. Should you find your product to be defective, please contact us and we will be happy to assist you.

ONLINE PURCHASES

Carrs Boots wants you to be completely satisfied with your purchase. We understand that sometimes things don't work out and an item(s) need to be returned.  We will happily refund any unworn merchandise with the original packaging, labeling, and/or tags, and your packing list within 30 days of the purchase date. Items that are returned in a box that has been damaged, or with missing packaging will be subject to a 10% restocking fee, which will be deducted from the total refund price.

We encourage you to try on the items you have purchased to make sure that you are happy with the style and fit. Please try any footwear in your home on a carpeted, clean area. Unfortunately we cannot accept and issue a refund for product that is worn.

DEFECTIVE ITEMS

We stand behind the products that we sell.  If an item is found to be defective due to poor craftsmanship or defective materials, please contact customer support and we will be happy to help.